Privacy Policy

Types of Information Collected

12x baji collects various types of personal information to provide its services. This information falls into two main categories: information you provide directly and information collected automatically.

1.1 Identity Information

Information you provide during account registration includes:

• Full name and date of birth
• National ID or passport number (for identity verification)
• Current address
• Mobile number and email address
• Username and password (stored in encrypted form)

1.2 Financial Information

Payment information required to process deposits and withdrawals is collected. This may include your bKash, Nagad, or Rocket account number and bank account details. Full card numbers or PINs are never stored.

1.3 Activity Information

Information collected automatically while you use the platform:

• Betting and gaming activity history
• Login times and IP address
• Device type, operating system, and browser information
• Session duration and browsing patterns

How Information Is Collected

12x baji collects information in several ways. Each method is transparent and based on user consent.

2.1 Information Provided Directly

Information you provide yourself when creating an account, logging in, requesting a deposit or withdrawal, or contacting customer support falls into this category.

2.2 Automatic Collection

When you visit the site, some information is collected automatically through cookies, web beacons, and similar technologies. This information is primarily used to improve site performance and enhance the user experience.

2.3 Identity Verification Process

To ensure the security of financial transactions and prevent fraud, images of government-issued identity documents may be collected during the KYC (Know Your Customer) verification process. This information is used solely for verification purposes.

Purpose of Using Information

Collected information is used for specific and legitimate purposes. 12x baji does not use any information unnecessarily.

3.1 Account Management

Information is needed to create, maintain, and secure your account. This includes identity verification, password recovery, and OTP verification.

3.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals, maintain transaction history, and detect fraud.

3.3 Improving Customer Service

Collected information is analysed to resolve issues, answer questions, and improve service quality. Our customer service team provides support in Bengali and English 24/7.

3.4 Security and Fraud Prevention

The system automatically monitors activity patterns to detect and prevent account hacking, money laundering, and other fraudulent activity.

3.5 Meeting Legal Obligations

Certain information may be retained and shared with relevant authorities as required by law. Information is also used to comply with responsible gaming guidelines, such as enforcing self-exclusion or limits.

Information Storage and Security

To keep your information secure, 12x baji follows industry-standard technical and organisational measures.

4.1 Encryption

All communication on the site is secured through SSL (Secure Socket Layer) encryption. Personal and financial information is stored in the database using AES-256 encryption.

4.2 Access Control

Only authorised staff can access personal information, and their access is limited to information relevant to their work. All staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

Information is retained for the entire period your account is active. Even after an account is closed, records of financial transactions may be kept for a set period as required by law (generally five to seven years).

4.4 Data Breach Management

If a data breach occurs, affected users will be notified promptly and the necessary steps will be taken to minimise harm.

Sharing Information with Third Parties

12x baji does not sell your personal information or share it with third parties for commercial purposes. However, limited information sharing may be necessary in certain specific situations.

5.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and banking services to process deposits and withdrawals. These partners maintain their own security standards.

5.2 Technology Service Providers

Anonymised information may be shared with selected technology partners for server hosting, gaming software, and analytics services. These partners may only process information in accordance with our instructions.

5.3 Legal Requirements

Required information may be provided in response to a court order or a lawful request from a government authority. Where the law permits, we will endeavour to notify you in advance.

Cookie Policy

Cookies are used on the 12x baji website. Cookies are small text files stored in your browser that help improve the performance of the site.

6.1 Essential Cookies

Cookies required for the core functionality of the site — such as maintaining login sessions and security tokens. The site does not work properly without them and they cannot be disabled.

6.2 Functionality Cookies

Cookies used to remember your preferences (such as language selection and theme). These can be disabled from your browser settings, though doing so may reduce some features.

6.3 Analytics Cookies

Anonymised traffic analytics cookies are used to understand which parts of the site are used most. No personal information is linked to these.

6.4 Cookie Controls

You can delete cookies or stop accepting new ones from your browser settings. Keep in mind that disabling cookies entirely may prevent some features of the site from working properly.

User Rights

As a registered user of the 12x baji platform, you have the following rights over your information.

7.1 Right to Access Information

You have the right to know what information is stored about you. Contact customer support and we will provide a summary of your information.

7.2 Right to Correct Information

You have the right to correct inaccurate or incomplete information. Information can be updated through account settings or via customer support.

7.3 Right to Delete Information

After closing your account, you may request deletion of information that is not subject to legal retention requirements. Information that must be kept due to legal obligations may not be possible to delete.

7.4 Right to Data Portability

You may request that your information be exported in a standard format. The customer support team will process your request.

7.5 Right to Opt Out of Marketing Communications

To stop receiving promotional emails or messages, opt out from your account settings or let customer support know.

Minor Protection

12x baji provides services only to individuals aged 21 or older. Age verification procedures are strictly followed to ensure that no one under 21 can use the platform.

Information about minors is never knowingly collected. If it becomes known that a minor's information has been collected by mistake, it will be deleted immediately and the relevant account will be closed. Learn more about us — and how we work to maintain a safe environment.

Changes to This Policy

12x baji may update this Privacy Policy from time to time. Changes may be made due to service updates, new legal requirements, or security improvements.

9.1 Notification of Changes

If there are significant changes, a notification will be sent to your registered email and clearly announced on the site. A separate notification may not be given for minor editorial changes.

9.2 Use After Changes

Continuing to use the site after a revised policy is published will be taken to mean you have accepted the new policy. If you do not agree to the changes, you have the option to close your account.

This Privacy Policy is part of our overall terms of service. Read our Terms and Conditions for full details.

Contact

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, contact us through the following.

If you have privacy-related questions, you may find answers to common questions in our FAQ section.